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phn 0800 23 88 90

Order by 1:45pm for Auckland same day delivery Mon - Fri deliverytime

FAQ

Ordering

How do I order flowers and gifts on The Flower Delivery Company Website?
Can I come and pick up my order?
Can I order by telephone or email?
What type of payments do you accept?
 

Delivery

Does The Flower Delivery Company deliver on Valentine's Day?
Where does The Flower Delivery Company deliver to?
Can The Flower Delivery Company deliver to rural addresses?
Can I send flowers anonymously?
What are your shipping/delivery policies?
What are your shipping/delivery charges?
What happens if I pay the wrong delivery fee?
By what time do I need to have ordered if I want same day delivery?
Can you guarantee delivery on a specific date?
Does The Flower Delivery Company deliver flowers on a Saturday or Sunday?
Can deliveries be made to business addresses or hospitals?
When will the flowers arrive?
What happens if my recipient is not present at the time of delivery?
 

General

What is a photo confirmation?
What sort of guarantee does The Flower Delivery Company carry on their product?
I have lost the password to my account, how do I get a new one?
 

Rose Petals

When should I have my rose petals delivered?
How will the rose petals arrive?
How do I care for my rose petals until the day of the event?
How many rose petals will I need to cover an area x large?
 

Security and Data Privacy

Is the The Flower Delivery Company site secure?
Will The Flower Delivery Company share or sell my private data?

 


Ordering


How do I order flowers and gifts on The Flower Delivery Company Website?
We hope this is reasonably straightforward.  Browse through our products on the website, click on the item you are interested in and then the “Add To Cart” button by the product.  This will add the product to your shopping cart which will drop down. Then either click the “Continue shopping” button or follow the steps of the checkout to provide us with delivery details and to make payment. Please note that you will be prompted at this stage to select a delivery date, if you are purchasing a product that requires a future delivery date you can select the future date at this stage.


Can I come and pick up my order?
Unfortunately not. At this stage The Flower Delivery Company does not have a store front for you to visit.


Can I order by telephone or email?
Yes you can order by telephone.  Please call us free on 0800 23 88 90.

Alternatively, you can email us at sales@flowerdc.co.nz if you have any queries and a member of our team will reply as soon as they can. We do not recommend that you send your payment details via email, as emails are not encrypted and could be intercepted.

Our customer services hours are 8am – 4:30pm Monday to Friday, we endeavour to be open on a Saturday very soon!


What type of payments do you accept?
As we are an online business, we require all transactions to be made electronically when placing the order. When making payment you will be directed to Payment Express, a very secure and high growth, innovative global leader in payment technology. They are certified with all major credit card schemes, including debit cards. We currently accept both Visa and Mastercard.

Please note: if you are a business wanting to open an account, then please free phone us on 0800 23 88 90 or alternatively, you can email us at sales@flowerdc.co.nz to arrange this with one of our team members.
 

Delivery

 
Where does The Flower Delivery Company deliver to?
The Flower Delivery company delivers to all Auckland Metro addresses, Monday to Friday, on a same day courier run. We are able to deliver to many rural Auckland addresses, please see below.

Can The Flower Delivery Company deliver to rural addresses?
Yes The Flower Delivery Company can deliver to a number of rural locations, however there is a surcharge associated with rural delivery. The following locations are considered rural:

NORTH: Albany Rural, Arkles Bay, Army Bay, Dairy Flat, Gulf Harbour, Hatfields Beach, Manly, Orewa, Paremoremo, Red Beach, Silverdale, Stanmore Bay, Stillwater, Whangaparoa and Wainui.
EAST: Beachlands, Maraetai, Waiheke Island and Whitford.
SOUTH: Ardmore, Bombay, Brookby, Clevedon, Drury, Hunua, Karaka, Papakura Rural (Past Ponga Road), Pukekohe Township, Ramarama and Runciman.
WEST: Cornwallis, French Bay, Hellensville, Henderson Valley Rural, Huia, Langholm, Muriwai, Oratia, Parau, South Titirangi, Scenic Drive, Swanson Rural, Taupaki, Waiatarua, Waima, Waitakere, Wood Bay, Woodhill and Woodlands Park.

Please select the suburb you wish to deliver to below to see if there is an associated rural surcharge:
Can I send flowers anonymously?
You are more than welcome to send flowers anonymously. All flowers are delivered with a card, and will have your gift message written on this. If you are wanting to keep the flower delivery anonymous, then simply specify so in the gift card message section and we will ensure that your name is not signed at the end of your message.

What happens if I pay the wrong delivery fee?
On the odd occasion that you have paid the wrong delivery fee, then one of our friendly team members will be in contact with you to resolve this issue for you.

By what time do I need to have ordered if I want same day delivery?
To qualify for our Guaranteed Same Day Auckland delivery service between Monday - Friday, your order must be in by 1:45pm. If it is after the 1:45pm cut off time, unfortunately we are unable to guarantee a same day delivery service. If your order has been placed after 1:45pm and we are unable to make your delivery the same day then it will be placed on the morning courier run the following day, we will notify you of this.

Our couriers will aim to have work addresses delivered by 5pm and residential addresses by 7pm. (Business deliveries that are to a rural address may be an exception to these times)

Please note: you do not need to leave ordering your flowers to the date you want them delivered. You can place an order for them to be delivered on a future date & we will ensure that this happens for you.


Can you guarantee delivery on a specific date?
We guarantee that all deliveries are made on the date specified when you placed your order. We have a great system in place, that ensures that orders are dispatched on the correct date to suit all of our customers specifications.

If you would like to change the date of delivery from what you had originally specified then feel free to phone us free on 0800 23 88 90, or email us at sales@flowerdc.co.nz to change this date.

Does The Flower Delivery Company deliver flowers on a Saturday or Sunday?
All deliveries are made between Monday and Friday. This means that we do not presently make any deliveries on a Saturday or Sunday.

Can deliveries be made to business addresses or hospitals?
Most certainly! Deliveries can be made to all Auckland address that are not classed as rural. Please ensure that when you are having them delivered to a business address or hospital that you include all the correct delivery details. This can include business names and hospital wards and room numbers.

When will the flowers arrive?
Unfortunately, as we use an independent courier driver we can not specify a set time that the flowers will arrive. We do have two courier runs that leave from our base at 9am and midday. If you do need the flowers delivered as early as possible, then please make note of this to us and we will do our best to have that on the first courier for you.

If at any stage, you are wanting to know the status of your delivery or an estimated time of arrival then please call us free on 0800 23 88 90.

What happens if my recipient is not present at the time of delivery?
Our courier company has been dealing with flowers deliveries for over 10 years, making them experts in what they do. If your recipient is not home at the time of delivery they will be left in a place the courier drivers deem safe, cool & out of direct sunlight. They will leave a note in your recipients letter box advising them that they attempted to make a delivery while you were not at home and where they have left your delivery.

If you are aware that your recipient won't be home when delivery is going to be made and would like the flowers to be delivered to a specific location around the home or business, then please detail that for us, so we can pass that information on to our courier.



General


What is a photo confirmation?
We will send you a photo of the flowers you have purchased as your personal reassurance of quality. This way, you can see exactly what we have designed for your special gift, and be assured that what you have ordered online is what was sent. Because we send the freshest flowers, the recipient will receive some of the flowers in tight bud form so that they get the maximum vase life out of the flowers. So don’t be concerned if your photo looks slightly different to the image online.

What sort of guarantee does The Flower Delivery Company carry on their product?
We love flowers and are totally dedicated to providing the finest quality and freshest flowers at excellent prices. So we guarantee that all of our flowers will last at least seven days! If for any reason you are not satisfied with the quality or freshness of your flowers, please call us on 0800 23 88 90 or email us at sales@flowerdc.co.nz and we will gladly replace the flowers.

I have lost the password to my account, how do I get a new one?
Simply call us on 0800 23 88 90 or email us at sales@flowerdc.co.nz and we will re-provide you with your password.


Rose Petals


When should I have my rose petals delivered?
We recommend that your rose petals are delivered one to two days before the event. This will ensure that they are in perfect condition for your event, if cared for correctly. Having them delivered a couple of days before the event ensures that you are not caught short of time on the day of your event and that you have the appropriate time, without rushing to turn them into rose petals.

How will the rose petals arrive?
When your rose petal delivery is made, they will be in a small box still in the form of rose heads as this is how they travel best and keep for a longer period of time.

How do I care for my rose petals until the day of the event?
To care for your rose petals is an easy process. Once you have received them, we recommend that you take them out of the box they are in and place them in a larger box or basket for more breathing space for them. Please ensure that you do not place the rose heads in plastic bags, as this will cause them to sweat. Once in a large box or basket, simply keep them in a cool, such as a garage or laundry room until the night day before your event. The day before the event, you will need to turn them into rose petals. This is a very simple process and is best done by simply pulling the base of the rose stem away from the rose head. The rose head will simply fall into petals. Do not keep the rose petals in the fridge, as they do not survive very well with food, especially fruit and vegetables, due to the they release.

How many rose petals will I need to cover an area x large?

Our 2,000 rose petal package which contains 80 rose heads would provide sufficient rose petals to solidly cover an area of 212cm x 212cm. If you simply want to lightly scatter rose petals on a table we would use approximately six rose heads to cover an area that is 105cm x 105cm.
One and a half rose heads will be enough to fill up a standard rose petal cone by the time the rose head is broken up into petals.



Security and Data Privacy


Is the The Flower Delivery Company site secure?

Absolutely.  Our site is secure and meets all the standards one would expect from a reputable online business.  Our checkout is powered by DPS which occurs in a SSL secure environment, via the Hosted Payment page solution from DPS. All purchases made online at The Flower Delivery Company take place in a SSL secure environment, via the Hosted Payment page solution from DPS. Please click here to view the DPS privacy policy.


Will The Flower Delivery Company share or sell my private data?

Here at The Flower Delivery Company we respect your right to privacy. It's simple - we will not sell or pass on your details to any third party. If you sign up to our newsletters, we will send you communications relating to The Flower Delivery Company, including discounts on products.  To sign up to our newsletter, click here.